Refund policy

RETURN & REFUND POLICY

At VeloraKarts, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

  1. Return Eligibility

Products may be eligible for return if:

• The item is damaged or defective
• The wrong product was received
• The product is unused and in its original packaging

  1. Return Timeframe

Return requests must be submitted within 3 days of receiving the order.

  1. Refund Process

Once the returned product is received and inspected, refunds will be processed within 5-7 business days. Refunds will be issued to the original payment method where applicable.

  1. Exchanges

Exchanges may be offered for damaged, defective, or incorrect items, subject to product availability.

  1. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately with clear photos/videos of the issue at:

velorakarts@gmail.com

  1. Non-Returnable Items

Certain items may not be eligible for return due to hygiene, personal use, or clearance sale reasons.

  1. Return Shipping Costs

Return shipping charges may be covered or charged depending on the reason for the return and company policy.

  1. Contact Information

For return or refund assistance, contact:

VeloraKarts
velorakarts@gmail.com